1. Overview
Pynarae LLC ("PYNARAE," "we," "us," or "our") respects your privacy. This policy explains how we collect, use, disclose, and retain personal information when you visit pynarae.com, purchase our products, create an account, contact customer care, or otherwise interact with us.
This policy applies to our online store and related customer communications. It does not apply to third-party websites or services that have their own privacy policies.
2. Information we collect
Information you provide
Contact and account information, such as your name, email address, telephone number, password, and account preferences.
Order and delivery information, such as billing and shipping addresses, products purchased, order history, and returns or support requests.
Payment-related information. Payment card details are processed by our payment providers; we generally receive payment status, transaction identifiers, and limited payment details rather than full card numbers.
Communications you send through forms, email, live chat, reviews, surveys, or customer care.
Marketing preferences, including newsletter or promotional communication choices.
Information collected automatically
When you use our site, we and our service providers may collect device and usage data such as IP address, browser and device type, pages viewed, referring URLs, approximate location derived from IP address, interaction data, cookie identifiers, and diagnostic or security logs.
3. How we use information
Process payments, fulfill orders, provide shipping updates, and manage returns.
Create and administer customer accounts and remember cart or checkout information.
Respond to questions, provide customer care, and maintain our relationship with you.
Operate, secure, troubleshoot, and improve our website, products, and services.
Measure site performance and understand how customers use our store.
Send marketing communications when permitted, and manage your communication preferences.
Prevent fraud, protect our rights and customers, and comply with legal obligations.
4. How we disclose information
We may disclose personal information to service providers that help us operate our business, including ecommerce hosting, payment processing, fraud prevention, shipping, email delivery, analytics, advertising, address autocomplete, live chat, and customer support providers. These providers receive information needed to perform services for us.
Our site may use services provided by companies such as Adobe Commerce/Magento, PayPal or Braintree, Google, Cloudflare, Meta, and TikTok. Their handling of information is also governed by their applicable terms and privacy notices.
We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent. We do not sell personal information for money.
5. Cookies, analytics, and advertising
We use necessary cookies to operate core features such as the cart, checkout, account login, security, and site preferences. We may also use analytics and advertising technologies to measure traffic, understand campaign performance, and show more relevant advertising.
Depending on your location, you may be able to manage non-essential cookies through our cookie controls, browser settings, or the privacy choices offered by the relevant advertising platform. Blocking some cookies may affect site functionality.
6. Your choices and privacy rights
You may unsubscribe from marketing emails using the link in the message. You can update certain account details by signing in to your account. Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, or to object to or restrict certain processing.
Residents of certain U.S. states may also have rights concerning targeted advertising, sale, or sharing of personal information as defined by applicable law. We will not discriminate against you for exercising an applicable privacy right.
To submit a privacy request, email [email protected] with the subject "Privacy Request." We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to verification.
7. Retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, fraud prevention, legal compliance, and dispute resolution. Retention periods vary by data type and business need.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No online system or transmission method is completely secure, so we cannot guarantee absolute security.
8. Children's privacy
Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
9. International visitors
PYNARAE is based in the United States. If you access our site from another country, your information may be processed in the United States and other locations where our service providers operate, subject to applicable law.
10. Changes to this policy
We may update this policy as our practices, services, or legal obligations change. We will post the revised policy here and update the date above. Material changes may be communicated through the site or another appropriate channel.
11. Contact us
Pynarae LLC
1317 Edgewater Dr #5583
Orlando, FL 32804
United States
Email: [email protected]
Phone: +1 407 987 6464